A1 Storage Solutions
A1 Storage
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About

 

Why A1 Storage Solutions!

A1 Storage Solutions is an IT solutions provider with the technology expertise and customer-service focus to deliver advanced solutions for your business on time and within budget. Our team of highly qualified and dedicated professionals has a proven track record in helping customers realize the true potential of their technology investment. The SysArc mission is dedicated to becoming the trusted advisor to small and medium-sized businesses for all of their information technology needs by providing outstanding technical resources and great customer service.

 

Our People

 * Certified engineers who take a proactive approach to infrastructure support

 

 * All field engineers have at least 7+ years of experience and have updated technical training and certifications

 

 * Individual engineers are assigned to your account for personalized and accountable relationshipes

 

 * Every engineer is screened and trained to be customer service oriented, friendly and responsive

 * Account teams include Executive Sponsors, Project Managers and Account Managers.

Our Way

Our Company

    * Founded and managed by industry veterans
    * Focused on small and mid-sized businesses
    * Two convenient locations to server our customers
    * Privately owned, self funded and financed

 

Our Future

Our  Technology is our Future

    * Substantial investment in integrated tools to provide more responsive and proactive services
    * 24/7 monitoring and alerting system
    * Remote access tools
    * Mobile dispatching
    * Help desk and trouble ticketing system
    * Executive reporting and customer portal

 

 

Our Process defines its steps

    * Every customer interation has a process in place to make sure we consistently deliver outstanding results
          o New customer startup procedures
          o Service request procedures
          o Problem resolution procedures
          o Proactive maintenance procedures
          o Escalation procedures....
    * A customer feedback mechanism is in place to help us improve every day